Analyst I Operations Reporting and Workflow Coordinator Job at SGS Consulting, Texas

UDZWNHJzTElZYnlRK2g3K1VuTmNVOVZVa1E9PQ==
  • SGS Consulting
  • Texas

Job Description

Job Responsibilities:

  • Review weekly operational and performance reports for accuracy and relevance.
  • Analyze data to identify trends, gaps, and opportunities for improvement.
  • Recommend and support implementation of process changes based on insights.
  • Present findings clearly and concisely to stakeholders.
  • Create operational tickets based on identified issues or stakeholder requests.
  • Track tickets from initiation through resolution, ensuring timely updates and follow-through.
  • Coordinate with internal teams to resolve issues and close tickets efficiently.
  • Maintain a running log of all tickets, including creation date, status, progression notes, and final outcomes.
  • Ensure logs are updated regularly and accessible for reporting and audit purposes.
  • Provide summaries or dashboards of ticket activity to leadership as needed.
  • Partner with cross-functional teams to ensure alignment of priorities and execution.
  • Communicate clearly and professionally with stakeholders at all levels.
  • Organize and facilitate discussions to resolve issues and drive improvements.

Skills:

  • Data Analysis, Ticket Management, Excel, Power BI, Tableau, Jira, ServiceNow, Zendesk
  • Experience with reporting tools (e.g., Excel, Power BI, Tableau).
  • Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk)

Education/Experience:

  • Bachelor's degree preferred

Job Tags

Similar Jobs

Graphic Packaging International, Inc.

Shipper - Forklift Driver Job at Graphic Packaging International, Inc.

***$2,000SIGN ON BONUS*** Shipper Wage: Starting at $22.84/hour base shift differential and progressive pay increases. *GPI promotes within with an earning potential up to $33.87/hour in other departments. Shipper Schedule Requirements: ...

Abacela Abacela

Estate Manager Job at Abacela Abacela

 ...Job Description: Estate Manager Abacela Vineyards and Winery is seeking an Estate Manager to lead its exceptional team. A multigenerational, family-owned estate, Abacela is recognized as an icon of innovation for successfully planting and producing world-class... 

Alldus International Consulting Ltd

Product Operations Engineer Job at Alldus International Consulting Ltd

 ...engineering work.~Ship small fixes and improvements directly where faster than engineering routing allows.~Oversee and coordinate a Zendesk-based support team, ensuring quality, priorities and efficient resolution flows.~Maintain clear, reliable operational... 

Excellence Services, LLC

Estate Manager (2026) Job at Excellence Services, LLC

 ...reasonable availability for on-call support as needed to fulfill management duties. COMPENSATION: $180,000 - up to $300,000/year...  ...household in Atherton, California is seeking an experienced Estate Manager to oversee the day-to-day operations of a high-end private... 

iHeartMedia

Account Executive Job at iHeartMedia

 ...podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix; iHeart is the home of many of the countrys most popular and trusted on-air personalities and podcast influencers , who build...