Desktop Support Technician Job at Noblesoft Technologies, San Francisco, CA

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  • Noblesoft Technologies
  • San Francisco, CA

Job Description

Role: Desktop Support Technician (DSS)
Location: San Francisco (CA)/Menlo Park (CA)/New York



Provide deskside and remote support for Windows and Apple laptops/desktops.

  • Troubleshoot and resolve issues related to Google Workspace Suites (GChat, Gmail).
  • Perform device imaging, deployment, and post-deployment troubleshooting.
  • Configure and troubleshoot end-user devices
  • Support mobile device setup and troubleshooting (iOS/Android).
  • Diagnose and resolve hardware and software conflicts.
  • Manage tickets in ServiceNow (or similar ITSM tool): classification, assignment, tracking, and closure.
  • Collaborate with cross-functional teams to onboard new hires (accounts, devices, access).
  • Ensure hardware assignments are accurate and recorded in the asset management system.
  • Perform asset tagging, inventory tracking, and weekly reporting on equipment inflows/outflows.
  • Coordinate with vendors for repairs or replacements of malfunctioning equipment.
  • Ensure support activities comply with IT policies, security standards, and SLAs.
  • Participate in rotational on-call support (including nights/weekends).

Requirements

  • 5 7 years of IT experience in desktop or end-user support.
  • Hands-on experience with Office 365 troubleshooting and administration.
  • Strong knowledge of Windows 10/11 and macOS platforms.
  • Experience imaging and deploying devices (Windows Autopilot, Intune preferred).
  • Familiarity with networking fundamentals (TCP/IP, DHCP, DNS, VPN, Wireless).
  • Experience in productivity tools (Word, Excel, PowerPoint, Outlook).
  • Strong organizational skills with ability to prioritize multiple tickets and requests.
  • Excellent interpersonal and customer service skills with a problem-solving mindset.
  • Experience working in a help desk or call center environment preferred.
  • Certifications (MCP, CompTIA A+, ITIL Foundation) preferred.
  • Must be able to lift up to 50 lbs.

Job Tags

Contract work, Work at office, Remote work, Night shift

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