Job Description

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees’ experience. 

POSITION OVERVIEW:

We are seeking an experienced Loan Servicing Representative IV to join our team. In this lead-level role, you will be responsible for performing advanced loan servicing and maintenance activities, as well as supporting departmental audit and quality control functions across a diverse portfolio that includes commercial loans, commercial real estate loans, construction loans, Ready Reserve, and small business loans.

This position is ideal for a detail-oriented professional who thrives in a fast-paced environment and enjoys taking ownership of complex assignments. As a subject matter expert, you will serve as a key resource for the team, providing guidance, training, and support to less experienced staff while ensuring the accuracy, compliance, and efficiency of loan servicing operations.

KEY RESPONSIBILITIES:

• Assists with managing various commercial loan servicing activities, including but not limited to application of funds, payment of real estate taxes and customer inquiries. 
• Ensures that areas of responsibility meet required deadlines for both internal and external customers. Evaluates and resolves high priority or complex issues through communication and negotiation with customers.
• Is responsible for setting up all borrower and financial information for entire portfolio of new loan closings on the appropriate Horizon and ACBS systems. Reads and interprets loan documents and approvals for verification of system accuracy. Tracks all future interest rate adjustments and verifies accuracy of system-generated letters for compliance with loan documents. Alerts management of any upcoming changes where may need special attention.
• Processes all loan modifications, including extensions of maturity, interest rate adjustments, borrower transfers, etc on entire portfolio. Inputs and verifies that all modified data has been approved by Credit Committee and/or designated loan officer.
• Administers real estate tax escrow disbursement report for prevention of negative escrow transactions for all loans. Directly contacts local municipalities as needed for clarification of amounts due and resolving any discrepancies regarding borrower real estate tax payments made by The Provident Bank. Responds to all borrower inquiries for reconciliation of escrow transactions. Re-analyzes escrow accounts where deficiencies are noted.
• Handles entire monthly billing process, which includes assuring that all commercial account bills are generated and mailed to customers. Adheres to finest quality control standards. Contacts borrowers on returned mail items for address verification.
• Processes all monetary transactions including, monthly payments, fees, payoffs, construction and commercial line/loan advances and pay-downs and performs any corrections and adjustments as warranted.
• Trains new staff on Bank’s policies and procedures needed to perform their respective job function.
• Perform other duties as assigned by management.

MINIMUM QUALIFICATIONS:

• High school diploma or GED required.
• Minimum of 7 years of loan servicing experience, including responsibilities related to commercial loans, commercial real estate loans, construction loans, and other complex lending products.
• Strong ability to read, interpret, and understand loan documentation and related legal agreements.
• Working knowledge of the Horizon and ACBS systems, along with strong PC proficiency.
• Advanced Microsoft Excel skills, including the ability to create spreadsheets, utilize formulas, and generate billing reports and operational reporting.
• Demonstrated ability to independently manage workflow, prioritize assignments, and resolve issues with minimal supervision.
• Proven ability to effectively manage multiple priorities in a fast-paced environment while maintaining a high degree of accuracy.
• Excellent verbal and written communication skills, with the ability to clearly convey information and collaborate across teams.
• Strong organizational, analytical, and problem-solving skills.
• Solid mathematical aptitude with a high level of attention to detail.

PREFERRED:

• Self-motivated team player who takes ownership of responsibilities and follows through on commitments.
• Ability to serve as a subject matter expert and provide guidance and support to colleagues.
• Commitment to delivering exceptional service while maintaining accuracy, compliance, and operational efficiency.

WORKING CONDITIONS

Work is typically performed in an office environment. Noise levels are usually moderate.

• Prolonged sitting
• Lifting from 5 to 10 lbs. (printer paper, storage boxes)
• Occasional bending or overhead lifting (storing files or boxes)
• The hazards are mainly those present in a normal office setting.

HAZARDS

Mainly those present in a normal office setting.

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

Pay Details:

$26.15 - $32.67 hourly

Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. 

This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.

Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.

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