Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

We are seeking a strategic Process Design leader with a strong transformation mindset, capable of challenging conventional thinking and influencing stakeholders at all levels of the organisation. The successful candidate will combine process architecture expertise, analytical rigour, AI adoption capabilities and critical thinking skills to help shape and deliver the future AML operating model.

Responsibilities include, but not limited to:  

• Process analysis, risk identification, controls and governance design in the context of AI

• Process Challenge and Process Improvements

• Evaluate current state and provide high quality view of processes along with identification of pain points

• Design target state in the context of AI with the right controls and human-in-the-loop governance in place. Prior experience on AI adoption is preferred.

• Analyse impact to end to end process, build periodic interim state visualization from requirements to implementation

• Support the program's short-and-long term strategy by providing tactical and strategic solutions.

• Supports a strategy of continuous improvement and acts as liaison with Change Management and Process Design executives.

• Executive presentation skills to define the problem statement and the intended solution

• Design workflows and case management keeping system interoperability in mind

Responsibilities:

• Implements complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability

• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities

• Establishes and implements a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions

• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits

• Leads the development of enterprise change management deliverables for material projects including detailed business and systems analysis, process changes, risk assessments, control plans, and related artifacts

Required Skills:

• 5 years of Process design related experience and strong delivery mindset

• Future-State Operating Model Transformation

• Analytical and design-oriented mindset with data-centric process design

• Knowledge of AI-enabled operating models, including human-in-the-loop controls, exception management and AI governance frameworks

• GenAI and workflow integration concepts

• Track record of successfully implementing strategic initiatives

• Strong leaderships skills with the ability to influence stakeholders at all levels

• Data driven and metrics/ results oriented

• Ability to identify opportunities from a process efficiency perspective

• Ability to articulate complex problems, strategic options and target-state solutions through executive-level storytelling and visualisation.

• Excels in working among diverse viewpoints to determine the best path forward

• Excellent verbal and communications skills 

• Self-starter who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo

Desired Skills:

• Prior experience to enterprise AI adoption desirable

• Prior experience with AML and/or Global Operations processes desirable

• Preferred process improvement and Operational Excellence exposure

• Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions

• Believes in the value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world

• Critical thinking skills – ability to assess quantitative and qualitative data to identify key themes that require deeper analysis and assessment

• Creativity – able to look at a problem from a new perspective and to develop new ideas and solutions

• Ability to understand new technologies, intellectually curious.

• Commitment to challenging the status quo and promoting positive change

• Experience working in a global environment  

Skills:

• Process Design

• Business & systems analysis

• AI adoption

• Agentic AI orchestration

• Human-in-the-loop frameworks

• Process Simplification

• Reporting

• Business Analysis

• Critical Thinking

• Strategic Thinking

• Conflict Management

• Influencing & stakeholder management

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Job Tags

Temporary work, Interim role, Work at office, Shift work, Day shift

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